Shipping Policy


1. Do you ship to my country?

FHG ships worldwide! Feel free to email us at support@findhergifts.com with questions on shipping to specific destinations. There is a risk for packages not ever arriving at final destinations going to the UAE, Israel, Tunisia, Indonesia, Morocco, Algeria, Philippines, Portugal, Austria, and areas in South Africa.

2. How long will it take for my package to be delivered once shipped?

Once your order is placed online, there will be an in-house processing time, usually 3-5 business days but during busy seasons it can take up to 7-14 business days before your order is shipped.

Once your order is shipped, First class mail in the U.S. should take anywhere from 3-5 business days to be delivered and Priority mail should take 2-3 business days in the U.S. for our jewelry packages. Please note that our wallets and watches may take a little longer to arrive due to longer production and inspection time. You will receive a shipping confirmation email with a USPS tracking number for you to track your package.

International Packages:

Once shipped, International packages to Canada or Australia can take anywhere from 1-3 weeks to arrive from the US.

To any other international destination, shipping may take anywhere from 3 weeks to 180 days to arrive by USPS International shipping as per USPS shipping times.

PLEASE NOTE:

We are currently experiencing high volume orders. Also, due to COVID-19 and a general increase in online e-commerce, overburdening package deliveries services, you may experience some delays in receiving your items. Current fulfillment and shipment times are averaging 15-21 days to your door. We appreciate your patience and understanding on this. If you require your order with urgency and are unable to wait, you may request a cancellation and a refund within 24hrs.

3. How do customs fees apply to International packages?

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's customs policies. Any packages returned due to customs fees not paid will be refunded minus the cost of shipping.

4. How do I report a missing or lost package?

FHG will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.

If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at support@findhergifts.com along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by-case basis.

International Missing packages: For lost or missing International packages, We will not send out a second package. We will offer, on a case to case basis a refund minus shipping costs. We will not refund shipping costs for any missing or lost international packages.

Return to Sender packages: All packages returned back to FHG will not be refunded for shipping costs, only for the price of the items. We will hold return to sender packages for a month for reshipment in the U.S. Canada and Australia. After that time, we will return the items back into FHG inventory.